# How long does support take to respond?

Support response times at HuntedGift depend on your subscription plan. Elite
users receive priority support with faster response times, while Free and Pro
users receive standard support.

HuntedGift doesn't publish specific response time guarantees (SLAs). The team
responds as quickly as possible based on request volume and complexity.


RESPONSE TIMES BY PLAN


FREE PLAN

Standard support with no guaranteed response time. Expect responses within
several business days, depending on volume. Simple questions (account issues,
billing) typically get faster responses than complex feature requests.


PRO PLAN ($4.99/MONTH)

Standard support, same as Free tier. You'll get the same response queue and
speed. Upgrading to Pro doesn't change your support priority—it adds features
like more daily searches and advanced filters.


ELITE PLAN ($9.99/MONTH)

Priority support means your requests move to the front of the queue. Elite users
typically receive faster initial responses and quicker resolutions compared to
Free/Pro users, though exact times vary by request complexity.

If you need consistent fast support for frequent gift searches (planning events,
bulk gifting), Elite is the best choice.


WHAT AFFECTS RESPONSE SPEED

Even with priority support, some factors can delay responses:

 * Request complexity — Bug reports with screenshots or detailed error
   descriptions get faster resolutions than vague "it's broken" messages

 * Support volume — During busy periods (holidays, product launches), all
   response times may be slower

 * Information completeness — If the team needs to ask follow-up questions,
   resolution takes longer. Include your plan, browser, steps to reproduce, and
   screenshots upfront

 * Request type — Account/billing issues are often faster to resolve than
   feature requests or deep technical troubleshooting


DOES THE CONTACT METHOD MATTER?

HuntedGift offers three support channels—email, live chat, and contact form—all
available through the Help Center contact page
[https://www.huntedgift.com/contact]. Response times are similar across all
methods; your plan tier (not the channel) determines priority.

 * Email — Send to hello@huntedgift.com. Good for detailed requests with
   attachments.

 * Live chat — Available on the contact page. Best for quick questions during
   business hours.

 * Contact form — Structured submission on the contact page. Same queue as
   email.

You can also message us from within the app (click Help in your profile menu),
but hello@huntedgift.com is the primary support address listed on the official
site.


HOW TO SPEED UP YOUR RESPONSE

Help the support team help you faster:

 1. Include key details upfront — Your plan (Free/Pro/Elite), browser (Chrome,
    Safari, etc.), device (phone/desktop), and what you were doing when the
    issue occurred

 2. Attach screenshots or screen recordings — Visual context eliminates
    back-and-forth questions

 3. Use a clear subject line — "Error message when uploading photo on Safari"
    beats "Help!"

 4. One issue per request — Don't bundle multiple unrelated questions into one
    email. Separate requests get faster, more focused answers


STILL WAITING FOR A RESPONSE?

If you haven't heard back within a reasonable timeframe:

 * Check your spam folder — Replies from hello@huntedgift.com may get filtered

 * Follow up on your original message — Reply to your first email with
   "Following up on this request" to bump it in the queue

 * Try a different channel — If you emailed, try live chat or the contact form

Elite users experiencing delays should mention their plan in the subject line
("Elite - Issue with search") to ensure priority routing.


UPGRADE FOR PRIORITY SUPPORT

If fast support is important to you, upgrade to Elite
[internal://art_01KEW68Z8A8CKWBZ43NMWDCJSJ] for priority queue access. You'll
also get unlimited searches (up to 100/day), eBay/Etsy integration, and faster
AI response times.

See Understanding your plan [internal://art_01KEW68Z8A8SZ992CNWAWHT3EW] for a
full comparison of Free, Pro, and Elite features.